October 8 – 12, Croatia


When will the conference take place? Where is it located? The conference will take place in two cities: Zagreb, (8-9 Oct) at the Hilton Garden Hotel, and in Mali Lošinj (10-11 Oct)  at the Bellevue Hotel.
I only want to attend one day of the conference, is that possible? Yes, it’s possible to attend for one day, only in Zagreb. If you wish to attend only one day in Mali Lošinj you can do it, however, this won’t affect the determined price for the two days.
I  just want to attend one session.  Is that possible to do without registering for the conference? No, the minimum attendance to the conference is one day.
I’m a speaker – is there a PowerPoint template I should be using? Yes, if you haven’t received  the template already, please contact our team at  
Is there funding available to help with travel/accommodation costs? No, travel and accommodation expenses must be paid by the participant. 
My question is not listed here. Whom do I contact? If you have doubts about the event, registration, waiver eligibility,  you can contact our team at 
Is there any dress code for the 4 days of the event? We suggest that participants adopt a business casual dress code; a shirt and a jacket are appreciated. We also expect keynote speakers to adopt a proper and neater dress code, so as to better fit with their role. The same goes for the gala dinner and the award ceremony, where a bit more of formality is requested.

I am an overseas participant and need a letter of invitation before I can receive my visa. What is the procedure? Please select ‘This participant requires an official letter of invitation for Visa purposes’ when you are adding the participant information. Our team, will contact you to your email address and send you the letter. 
Am I eligible for a waiver code?  For selected delegates, the Conference registration fee can be discounted or waived, but the number of waivers is limited. Priority will be given to GD reps and Top 100 destinations that:

  • participate in a certification program using the GSTC-Recognised Green Destinations Standard;
  • That submit a Good Practice Story before August 16th, and this is selected for presentation (orally or as a poster) for the ITB Destination Awards competition.
How do I add additional activities after my registration?  Registration should be made in one process, however additional items can be included after. If you forgot to book a product, please send us an email at   
What is the deadline for registrations? The deadline for registration is on October 2. Please book all your activities before this date.
Why are some activities on the program not available in the registration form? Some activities such as the Green Destinations Partners Day, Oct 8, the Global Leaders Dinner meeting, Oct 8 and the Top 100 & GD Awards Ceremony, Oct 10 are private and require an invitation from the event organizers. Payments for these activities will be done via a separate platform. To register to one of these activities, To register to one of these activities, please take a look at the Special Activities Tab below. 

Some activities are open to public but others are invite-only. Please view on the table below where to suscribe for special activities:

Activity Where to register Open / invite only Price Confirmation
Green Destinations Partners Day, Oct 8 Online form Invite only  €30 Via email
Global Leaders  Dinner, Oct 8 Online form  Invite only €60 / Free for Global Leaders representing GL Network Members. Via email
GD Awards & Top 100 Ceremony, Oct 10 Online form Invite only Free Via email
GD Gala Dinner, Oct 10 Ticket Shop Open €45 / Free for Award winners Via Eventrify
Plitvice lakes visit, Oct 12 Ticket Shop Open €45 Via Eventrify
How can I reserve a hotel room, and what are the rates? If you are interested in accommodation, please create your Package by clicking Accommodation on the Registration form and select arrival and departure dates.
Are there more hotels than the ones shown here? The Hilton Hotel in Zagreb and the Bellevue Hotel in Mali Lošinj, are the only hotels on this website since these offer special rates for the GGDD19 attendees. However, this is optional, you can always arrange accommodation for yourself.
What is a proforma invoice?  This proforma invoice is the official proof of your intention to register for this event. Please check the expiry date on your proforma invoice. If you do not finalize the payment by that time, your registration will be revoked and considered invalid.

Please double check if information displayed on the proforma invoice is correct. After the payment is completed and the invoice has been issued, any changes will be subject to organizer’s Terms and Conditions.

I received the invoice, what should I do next? After we have confirmed the payment you will receive an email with your ticket(s) that you need to show at registration desk.

Bank transfer details will also be sent to your email. Please note that it takes approximately 3 to 7 business days to process your bank transfer.

If the email doesn’t appear shortly, please be sure to check your spam/junk mail folder.

My invoice says Globtour and Eventify and not Green Destinations, is this ok? This is correct, Globtour is the event organizer of the event, and are in charge of receiving the conference payments. Eventrify is the platform they use to receive payments.
How to order business invoice (for my company) ? If you want to invoice your company for conference registration, please select Company account as Account type. Remember to add your VAT number if needed.
What is the cancellation policy for the conference? Our cancellation policy can be seen in this page. We encourage you to take a look before to avoid extra charges
I am having issues paying with my credit card If you experienced issues using your credit card, please call your bank and ask if your card can be used abroad and if you have daily spending limits on your card.

You can also try to use another credit card.

Otherwise, contact us here and we will try to help.

I added a transfer, when will I be contacted?  You will be contacted by the reps of Globtour Event (Our event management company in Croatia) after your registration to confirm the day of your transfer and your transfer time.
If I change my mind and want to add a transfer, what should I do? If you forgot to book a product, please send us an email to